FAQ

FAQ

1. Are you a manufacturer or a trading company?

We are the manufacturer and have our own factory.

2. What's your price? 

According to the different products, materials, sizes, and even MOQ, our prices are different. Anyway, our price is very competitive. Please contact me if you want to get the latest price list. 

3. What product does your company produce?

we mainly manufacture kinds of plastic valve and plastic pipe, plastic fittings. We also developing group irrigation products to support sales. In addition, we will open new mold and customized service according to customers' market needs. Please click it to learn more product details. 

4. Do you accept OEM?

Yes, we accept OEM. We will engrave trademarks, laser print trademarks, and provide color box packaging, color box design, packaging design, pallet service, and product material formulas according to customer needs. The product material formula can also be replaced according to different usage requirements.

5. Do you provide a sample?

We provide free samples. 

6. Do you have a MOQ? 

Yes, 10 boxes each size, or adjust according to the overall order quantity. If you have other questions, don’t worry, please email us, we can provide you with the best solution. 

7. Can you provide related documents?

Yes, we can provide certificate files if you need them. Of course, you also can download our documents. 

8. How long is your lead time?

The range of our lead time is 25-50 days. It depends on your requirement.

9. How about the shipping fees?

We supply express delivery, Air transport, sea shipment to the port, door to door service. We will professionally compare sea freight for the customers to choose. For large quantities of orders, sea freight is the best choice. Please tell me the products and quantity you need, so that we can provide you with the most affordable shipping plan.

10. What payment terms do you accept?

L/C, T/T, Western Union, Paypal are available.

11. How to solve the quality problem?

Before the order is produced, we will research the specific needs and requirements of the customer and will execute the order according to the demand from the beginning. Samples will also be sent to customers to confirm quality.
 

We will strictly inspect the products during the production process. Therefore, the quality of the product is guaranteed. Of course, if the product you receive does not meet your requirements, we will actively cooperate, replace or compensate. 
 

Honesty, responsible attitude, and thoughtfulness are our constant commitments.
 

If you are interested in how we inspect the products, please contact us, we are glad to share this.

12. Do you have a customized service?

Yes, I will customize products according to customer needs.
We have a lot of customized project cases, please contact me to learn more details. 


13. If I can't find the product I want on your website, what should I do?

Our website is still being updated, so the product list is not comprehensive. Please tell me the product you need, and I will give you more info.
 

Besides, for the product we don’t have, we provide procurement support service for our customers. So, don’t worry, you will get the product you want. 

14. Can I be your distributor?

Yes, we are very glad to cooperate with customers all over the world.

15. Where is your company's address?

Our company is located in the Ningbo Zhejiang Province, China.

16. How can I contact you?

You can send us an email at any time to ask any questions, we will reply to you in the shortest possible time.
Email: [email protected]
Phone: +0574-88209527

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